CLUBHOUSE HELP CENTER
Run your club with confidence
POPULAR TASKS
The shortest route to the workflows club teams and players use most.
Set up my club ›
Configuration, Stripe, migration, and launch.
Manage today’s schedule ›
Walk-ins, court blocks, rosters, and desk payments.
Create programming ›
Open Play, clinics, leagues, and tournaments.
Manage members ›
Plans, member records, roles, and attention states.
Payments and refunds ›
Payouts, failed payments, credit, and refunds.
Fix a problem ›
Fast answers for visibility, registration, and desk issues.
START BY ROLE
Focused learning paths for the people who run, coach at, and play at your club.
NEW CLUB LAUNCH
New club launch
A guided checklist from Stripe and court setup through migration, members, and going live.
Start the launch path
DAILY OPERATIONS
Front-desk workflow
Run today’s schedule, record walk-ins, manage rosters, take desk payments, and block courts.
Open the desk guide
PLAYERS & MEMBERS
Player essentials
Get set up, book and cancel courts, join programming, understand credit, and manage your account.
Start Player 101
PROGRAMMING
Programming manager
Choose the right format, publish recurring programs, run event night, and cancel safely.
Plan programming ›
COACHES & PROS
Coach or pro
Set up private lessons, lead clinics, understand appointments, and find staff earnings.
Open the coach path ›
Getting Started
For club owners and launch teams — setup, payments, migration, and the vocabulary that makes the platform click.
Your App in 30 Seconds
The five tabs of the Manager view, how to switch to Player view, and the one idea that makes everything click.
Speak Clubhouse: The Six Words
Court bookings, Open Play, Clinics, Leagues, Tournaments, and Series — six words that make the whole app make sense.
One-Time Club Setup
Courts, hours, Stripe, booking rules, and the waiver — the foundation everything else sits on.
Connect Stripe to Your Club
The one setup step only you can do. Where to find it, what Stripe asks for, and what happens next.
Exporting Your Data from PlayByPoint
The reports to download so your members, bookings, credits, and packages come across to Clubhouse.
Exporting Your Data from CourtReserve
Which reports to export, the two settings that matter, and why timing against your cancellation date is important.
Exporting Your Data from Playtomic
Customers, wallet balances, bookings, and payments — and why starting early preserves more of your history.
Daily Operations
For managers and front-desk staff — the daily schedule, walk-ins, court blocks, rosters, and desk payments.
Programming
For programming teams and coaches — choose a format, publish it correctly, run the night, and cancel safely.
Open Play, Clinic, League, or Tournament?
A one-page chooser. Pick the right format before you build, so you do not have to rebuild it.
Create an Open Play Night
The workhorse of club programming — a step-by-step recipe from a blank form to a full night.
Create a Clinic
Coached group sessions: pick a pro, set the weekly pattern, use drafts, and publish when ready.
Create a League
Set up a whole weekly season in one form, then open each week for sign-ups.
Create a Tournament
Brackets with a draw for every skill level, gender category, and team size — from setup to champion.
Run an Event Night (and Cancel Safely)
Open registration, start the night, advance rounds — and exactly what happens to money when you cancel.
Private Lessons
One-on-one and small-group coaching — setting up a pro, and how players request and pay for a lesson.
Running Your Atlanta Cup Event
The host-club runbook for Atlanta Cup Series Saturdays: roster, rounds, scoring, and how the night feeds the citywide leaderboard.
Members & Money
For owners and managers — memberships, member records, pricing, payouts, club credit, and refunds.
Membership Plans and Your Member List
Create plans, find the member roster, and know what Needs Attention means.
Payouts, Credit, and Refunds
How your club gets paid, how club credit works, the fixed refund rules, and what to do about failed payments.
Pricing Your Courts
How demand-based pricing works, what the floor and ceiling really do, and how member discounts stack on top.
Reaching Members
For anyone responsible for growth — announcements, public pages, share links, QR codes, and automatic messages.
Reaching Members: The Three Layers
What you post, what you send, and what the app already says for you.
Share Links, QR Codes, and Public Pages
Open play nights and tournaments each have a link that works for people without the app — your best recruiting tool.
What the App Sends Automatically
Confirmations with calendar invites, waitlist promotions, reminders, receipts — so you are never surprised.
Announce Clubhouse to Your Members
Copy-and-send messages for launch day: an email, a WhatsApp note, and a sign for the front desk.
Analytics & Team
For club leaders — understand performance, act on opportunities, and give every team member the right access.
Troubleshooting
Fast, practical answers for the problems most likely to stop a booking, registration, or front-desk workflow.
Player 101 — for players and members
For players and members — account setup, bookings, events, notifications, ratings, scores, and standings.
Get Started as a Player
Download the app, sign up, pick your club, and take the two-minute skill test. About ten minutes from start to finish.
Book a Court and Invite Friends
Pick a time, split the cost, and invite your group — the court is assigned automatically.
Cancel, Change, or Get Rained Out
The app shows exactly what comes back before you confirm — how refunds and club credit work.
Join Open Play, Clinics, and Leagues
Signing up, how waitlists work, and where to find your court and your partner on the night.
Your Account, Profile, and Notifications
Your profile and play preferences, notification settings, club credit, getting help, and deleting your account.
Scores, Ratings, and Standings
Where your rating comes from, how it moves, how to enter a score, and what to do when one is wrong.
Still stuck?
Ask from inside the app — Settings, then Report a Problem or Ask a Question — and the Clubhouse team will get back to you. Prefer email? Use the contact page.