What the App Sends Automatically

So you’re never surprised by what members receive, here’s what goes out with no action from you:

• Registration and enrollment confirmations — branded emails with a calendar invite attached, for every event registration and clinic enrollment.

• Welcome emails — on a new account and on a new membership.

• Waitlist promotions — “You’re in” pushes, or a 30-minute hold to pay on paid events.

• Booking reminders — 24 hours and 2 hours before, plus payment receipts and cancellation notices with the refund spelled out.

• On event nights — a “starts soon” push about an hour before, then round-by-round pushes with each player’s court and partner, and the final results.

• Personalized nudges — “a clinic at your level on Thursday”. Capped in frequency, and only sent between 9am and 9pm.

• Court-extension offers — shortly before a booking starts, the app looks for dead time either side of it and offers that player the extra time at a discount.

The rule of thumb: anything transactional — confirmations, money, schedule changes — the app handles. Anything with your voice — announcements, event messages — comes from you.

Which channel each one uses

• Push only — waitlist spot opens, payment failed, round started, event completed, lesson accepted and awaiting payment, court did not fill.

• Push and email — event cancelled, and Message Players when you send it yourself.

• Push, plus the membership pauses — a failed membership payment.

What is never sent automatically

• Nothing goes out when you edit or reschedule an event. Use Message Players.

• No notification when a score is submitted against a competition match — the opponent only sees it in-app.

For the messages you send yourself, see Reaching Members: The Three Layers.