What the App Sends Automatically

So you’re never surprised by what members receive, here’s what goes out with no action from you:

• Registration and enrollment confirmations — branded emails with a calendar invite attached, for every event registration and clinic enrollment.

• Welcome emails — on a new account and on a new membership.

• Membership notices — an email when a renewal payment fails, reminders on day 3 and day 7 while it stays paused, and an email when you change someone’s plan. A pass sold at the desk gets a “set up auto-renew” email three days before it ends and an “ended” email on the day.

• Waitlist promotions — “You’re in” pushes, or a 30-minute hold to pay on paid events.

• Booking reminders — 24 hours and 2 hours before, plus payment receipts and cancellation notices with the refund spelled out.

• On event nights — a “starts soon” push about an hour before, then round-by-round pushes with each player’s court and partner, and the final results.

• Personalized nudges — “a clinic at your level on Thursday”. Capped in frequency, and only sent between 9am and 9pm.

• Court-extension offers — shortly before a booking starts, the app looks for dead time either side of it and offers that player the extra time at a discount.

What your team receives

• Your week at the desk — every Monday, owners and managers get an email summing up the week’s money: card and desk takings, discounts, comps, credit, refunds and cancellations, with an Open the Ledger link.

• Birthdays — a morning push to staff naming the players whose birthday is today, so the desk can say so.

• Start reminders — if an event’s start time passes with the night not started, staff get a nudge, then another ten minutes later.

The rule of thumb: anything transactional — confirmations, money, schedule changes — the app handles. Anything with your voice — announcements, event messages — comes from you.

Which channel each one uses

• Push only — waitlist spot opens, payment failed, round started, event completed, lesson accepted and awaiting payment, court did not fill.

• Push and email — event cancelled, and Message Players when you send it yourself.

• Push and email, plus the membership pauses — a failed membership payment.

What stays with you

• Edits and reschedules. When you change an event, tell players with Message Players.

• Scores. A score submitted against a competition match shows in the opponent’s app; mention it on the night if it matters.

For the messages you send yourself, see Reaching Members: The Three Layers.