Your Account, Profile, and Notifications

Memberships

Some nights are for members only. Tap Register on one and a Join This Event screen opens with the membership plans that get you in. If the night is free for members but open to everyone else for a fee, that one-off entry is offered there too.

You can also join a plan from your club’s page, and you manage all of it under Profile → Account → My Memberships.

Cancel a membership and you keep it until the end of the period you’ve already paid for. One exception: if your club set your membership up for you outside the app, there’s no billing period to run out, so it ends as soon as you cancel. Check with the club if you’re not sure which kind you have.

Family

Profile → Settings → Family → Add child gives your child their own player profile under your login. You book and pay for them and receive their notices; they do not need an email address or a login of their own. To link another adult to your family, ask the club — they do it from your profile at the desk.

Club credit

Profile → Account → Club Credit shows what you have, club by club. Credit only works at the club that gave it to you, and it’s never paid out in cash.

• Every checkout that costs money — a court, open play, a clinic, a lesson — shows a Use club credit switch, already on. You’ll see the credit as its own line.

• Credit covers as much of the price as it can and your card pays the rest. Memberships are billed separately, so credit does not come off them.

Club credit isn’t the same thing as the free clinic sessions some membership plans include.

Club credit does not expire.

Your profile

The Profile tab has two parts: Performance (your rating, rankings and stats) and Account (memberships, club credit, preferences and personal information). The gear icon opens Settings for notifications, help and sign-out. Past bookings are in the History section of your schedule.

Keep push notifications on. That’s how you hear about your court, your partner, and waitlist spots.

Owe your club for something — a desk booking, a share of a court, an unpaid entry? A Payment due card appears on Home with a Pay button for each item.

One habit worth having: add your club under the club picker on the Play tab (Explore Clubs → Add). That puts your club’s announcements on your home screen, so you never miss a new league or event.

What you can change about yourself

Profile → Account → Play Preferences holds your Court Side and Handedness. Tap a selected option again to clear it. Your Gender (used to match you to eligible events) is under Profile → Account → Personal Information → Edit Personal Information.

Your name, rating and results are visible to other players at your club and to club staff.

Notifications

Profile → Settings (the gear icon) → Notifications → Push Notifications. It is a single switch, on by default. If you have turned notifications off in iOS Settings, the app says so and takes you straight there.

If a club is sending you too much, tell them directly.

Getting help

Profile → Settings (the gear icon) → Help & Support → Report a Problem or Ask a Question. It reaches the team and replies come by email. Four categories cover something broken, a payment issue, a question, or a suggestion. Your app version, device and current club are attached automatically.

Deleting your account

Profile → Settings (the gear icon) → Sign Out & Data → Delete Account. Two confirmations, the second requiring you to type DELETE.

This is permanent and immediate. It removes your bookings, ratings, match history, memberships, registrations and standings, and closes your login. Payment records are kept but stripped of your identity, because financial records must be retained. There is no undo and no grace period, so settle anything outstanding first.