Cancel, Change, or Get Rained Out

Home → Next Up → See schedule → tap the booking → Cancel Booking. Before you confirm, the app shows exactly what comes back — “You’ll get $X back as club credit” — so nobody cancels blind.

• Cancel more than 24 hours before your start time and the full court price comes back as club credit. Where a club charges a service fee, that fee stays as charged.

• Cancel inside those 24 hours and nothing comes back, because the club can no longer sell the court to anyone else.

• Some clubs ask for a different amount of notice. The Cancellation policy card at checkout and the cancel screen both show the exact cut-off for your booking.

• Refunds come back as club credit, not to your card — cash refunds happen only when the club cancels on you.

About club credit: when you have credit at a club, every checkout there that costs money shows a Use club credit switch, already turned on, with your balance. Your credit covers as much of the price as it can and your card pays the rest, so a balance smaller than the price still gets used. Where a club charges a service fee, that fee is worked out on the card part only. Credit is never paid out in cash, and it only works at the club that gave it to you. If your club doesn’t use club credit, the money goes back to your card instead. Paid at the front desk? The club sorts that out — just ask them.

Moving a booking instead

Tap Modify on the booking. You can move it if you made the booking, it’s paid for, and it starts more than 12 hours from now. The new time must also be at least 12 hours away. You keep the same court for the same length of time. Inside 24 hours of your start, pick another time on the same day. Some clubs set these windows differently; the booking screen shows your exact cut-off.

• Cheaper time: the difference comes back as club credit.

• Pricier time: tap Continue to payment and pay the difference, plus any service fee, before the move goes through. Your club credit is used first.

• Split-payment booking: it stays at its time, because the other players paid for it. Cancel and book again, or ask the club.

Moving does not restart the refund clock. If you move a booking that starts within 24 hours, a later cancellation is still judged on the original start time, so moving cannot win back a refund. Move because the new time suits you, not to get more money back. When the club moves you, none of this applies — you keep your full refund.

Events and clinics work differently

• Open play, leagues and tournaments: while sign-ups are still open your entry fee comes back as club credit, however close the event is. Once the event has started, the entry fee stays with the club.

• Clinics: cancel a session more than 24 hours ahead and the price comes back as club credit. Inside 24 hours, the club keeps it.

• Joined someone else’s court booking? Tap Leave session. Leave with more notice than the club’s cancellation policy asks for (24 hours unless the club changed it) and your share comes back as club credit. Closer than that, your spot is offered to other players, and you get club credit for what the new player pays. The screen tells you before you confirm. If the organiser paid for your spot, there is nothing to return.

• Organised a split booking others have joined? Cancelling hands the court to them. You leave on the same terms as above, and the next player becomes the organiser.

If your court does not fill

On a split-pay booking with open spots, the app works to fill it. About a day out the match goes on the club’s open board, the open spots are discounted 25%, and players at a similar level hear about it. Nobody who already paid is charged again.

Two hours before, everyone who has paid chooses: play anyway — with a free ball machine if your club has one — or take club credit. Answer by one hour before the start; no answer counts as credit. If anyone chooses to play, the court is kept for them and everyone else gets their full share back as credit. If nobody does, the booking is cancelled and everyone who paid gets their full share back as credit — no penalty, because you did not cancel.

If you pay for the whole court yourself, it is never cancelled for you. About a day before, and again about 13 hours before, you get a Not enough players reminder to invite people, open the match, or cancel. Open it and the club sells the empty seats; each seat sold comes back to you as club credit.

An invite nobody answers expires 24 hours before the start, and that spot opens up again. You and the person you invited are both told.

Booking a split court inside two hours: the steps above do not have time to run, so you cover the court. If the other spots stay empty, the rest of the court cost is charged to your card at match start. The review screen tells you this before you book. Invite your players first and the charge never happens.

Weather

If your club cancels for weather you will hear from them directly. An event refunds automatically as credit; a court booking the club cancels comes back to you in full — as club credit or to your card. If you have not heard within a day, ask them.